RESUME 

EXPERIENCE

14 years of experience in design and user research. Will happily work within agile teams to deliver features and across organizations to support design thinking best practices. Motivated by making a positive impact on users, business outcomes, and the people I work with.

ASCENSUS | 2019 - Present

Director, UX Strategy

  • Leading user research initiatives, including usability testing, competitive analysis, and defining client experience metrics across the organization.

  • Facilitate cross-functional, collaborative exercises, like journey mapping and service blueprints, to create clarity for teams and stakeholders.

  • Established design system across lines of business to feed into multiple code libraries.

  • Helped build a new user experience organization from scratch - including recruiting, establishing process, and building relationships.

  • Led design strategy on the successful launch of 2 mobile apps. The ReadySAVE 529 app drove increased contributions from account owners and increased support from friends and family.

  • Led an experimentation initiative, which generated an 69% increase in participant contributions, doubled our enrollment rate through the email channel, and reduced migration calls from sponsors by 14%.

Vanguard | 2013 - 2019

UX Strategist & Designer

  • Creating clear and compelling web experiences to sell products and services, monitor financial progress, and provide actionable advice to over 6 million clients at the world’s largest mutual fund company

  • Planning and implementing comprehensive qualitative and quantitative research plans

  • Coordinating disparate priorities from technology, marketing, and business stakeholders

  • Designing for responsive web and native apps

  • Led the UX strategy for Vanguard’s first personalized advice offer and positioning commission-free trading for all ETFs

SEIMENS | 2010 - 2013

UX Analyst

  • Optimized electronic health records used by doctors and nurses for speed and accuracy in high pressure settings

  • Researched user needs in ERs and urgent care facilities

  • Enhanced a content management system to serve a range of users - from obstetricians to general practitioners

  • Managed a complex visual design system to indicate status, urgency, and content

DANGEROUS AMBITION | FALL 2009

Graphics Intern

  • Developed workflow mock-ups for a retail website

  • Created icons

UNIVERSITY OF THE ARTS | 2006, 2008

Research Assistant

  • Interviewed participants & mapping their routes to determine an ideal office layout

  • Designed a game to facilitate conversation about urban development

 

EDUCATION

University of the Arts | Spring 2009

Bachelor of Science in Industrial Design

 

Skills

  • UX Design

  • Agile / Scrum

  • Lean UX

  • Information Architecture

  • Graphic Design

  • Presentations

  • Research & Empathy

  • Prototyping

  • User Testing

  • Data Interpretation

  • Design Thinking

  • Accessibility

  • Human-centered design

 

TOOLS

  • Figma

  • Lookback

  • Adobe Creative Suite

  • Microsoft Office Suite

  • Miro

  • LUMA Institute

  • Jira

  • Confluence

  • Sketch

 

INTERESTS

  • Hiking

  • Gardening

  • Fiber arts

  • Biology

  • Drag

  • Cooking

  • Ceramics