RESUME 

EXPERIENCE

15 years of experience in design and user research in healthcare and financial institutions. Motivated by making a positive impact on users, business outcomes, and the people I work with.

ASCENSUS | 2019 - Present

Director, UX Strategy

Ascensus helps over 15 million people save for life’s most important financial goals — retirement, education, and healthcare — through tax-advantaged accounts.

  • Leading user research initiatives, including usability testing, competitive analysis, and defining client experience metrics to prioritize spending.

  • Building a design system across lines of business to feed into multiple code libraries and improve accessiblity.

  • Mentoring multiple designers to help them get to the best outcomes with the least amount of stress.

  • Led an experimentation initiative, which generated a 69% increase in participant contributions, doubled our enrollment rate through the email channel, and reduced migration calls from sponsors by 14%.

  • Provided research, initial scope, and information architecture for 2 mobile apps, which now represent the majority of log ins, increased assets under management, and have improved partner retention.

Vanguard | 2013 - 2019

UX Strategist & Designer

Vanguard is the world’s largest mutual fund provider, and the second-largest provider of ETFs.

  • Creating clear and compelling web experiences to sell products and services, monitor financial progress, and provide actionable advice to over 6 million clients at the world’s largest mutual fund company

  • Planning and implementing comprehensive qualitative and quantitative research plans

  • Coordinating disparate priorities from technology, marketing, and business stakeholders

  • Designing for responsive web and native apps

  • Led the UX strategy for Vanguard’s first personalized advice offer and positioning commission-free trading for all ETFs

SEIMENS Healthcare | 2010 - 2013

UX Analyst

  • Optimized electronic health records used by doctors and nurses for speed and accuracy in high pressure settings

  • Researched user needs in ERs and urgent care facilities

  • Enhanced a content management system to serve a range of users - from obstetricians to general practitioners

  • Managed a complex visual design system to indicate status, urgency, and content

DANGEROUS AMBITION | FALL 2009

Graphics Intern

  • Developed workflow mock-ups for a retail website

  • Created icons

UNIVERSITY OF THE ARTS | 2006, 2008

Research Assistant

  • Interviewed participants & mapping their routes to determine an ideal office layout

  • Designed a game to facilitate conversation about urban development

 

EDUCATION

University of the Arts | Spring 2009

Bachelor of Science in Industrial Design

 

Skills

  • UX Design

  • Agile / Scrum

  • Lean UX

  • Information Architecture

  • Graphic Design

  • Presentations

  • Research & Empathy

  • Prototyping

  • User Testing

  • Data Interpretation

  • Design Thinking

  • Accessibility

  • Human-centered design

 

TOOLS

  • Figma

  • Lookback

  • Adobe Creative Suite

  • Microsoft Office Suite

  • Miro

  • LUMA Institute

  • Jira

  • Confluence

  • Sketch

 

INTERESTS

  • Hiking

  • Gardening

  • Fiber arts

  • Biology

  • Drag

  • Ceramics